One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

A new method overcomes many of the limitations of existing hydrocarbons benchmarking practices and addresses the need for a single and precise measurement of operational performance that can be ...

The theory of constraints, developed by Dr. Eliyahu Moshe Goldratt in the 1980s, identifies factors preventing your company from reaching its goals. The theory measures operational performance in key ...

Operational excellence is a quality strategy from a clinical standpoint as well as a financial initiative to maintain a medical group's sustainability, this new CMO says. The new CMO of Holy Cross ...

In an increasingly competitive business environment, operational efficiency is becoming a key differentiator. Organisations ...

Are your BI systems ready to support modern operations? Use this advice to prepare to handle large-scale workloads.

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Small delays in remote access can cost manufacturers millions in downtime. See how leading teams eliminate operational drag, ...